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FREQUENTLY ASKED QUESTIONS

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GENERAL INFORMATION

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The registration deadline is Thursday, July 31, 2025.

[/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Whom do I contact if I have logistical questions about the meeting or hotel rooms?”]

Please contact the Spotify Events Team at [email protected] or 303-123-4567.

[/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Am I able to bring a guest?”]

Yes, you are able to bring 1 guest at an additional cost of $500.00 to cover travel and event expenses.

[/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”What is the attire for this event?”]

The suggested attire for the event is ‘smart casual’, which includes jeans.

Be sure to review the weather before traveling and the activities to pack appropriate attire.

[/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”When will final details and confirmations be emailed?”]

You will receive an email communication outlining final event and travel details the week before the symposium.

[/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”What will Cannon Beach weather be like in late August?”]

In late August, you can expect day temperatures in the mid-60s with evening temperatures in the low 50s; however, be prepared for fluctuations in weather. We will be spending a lot of time on the beautiful beach, so it is recommended to bring a light jacket or sweater. Click here for the latest forecast.

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REGISTRATION INFORMATION

Please contact the Spotify Events Team at [email protected] or 303-123-4567.

[/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”How do I make changes to my registration?”]

You will receive a confirmation via email upon completion of registration with information to log back into your registration and make changes as needed. If you have any questions regarding registration or making changes to your registration, please contact the Spotify Events Team at [email protected] or 303-123-4567.

[/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”I did not receive a registration confirmation, what should I do?”]

First, please check your spam to make sure it was not mislabeled as junk. If you did not receive a confirmation email, it is very likely that you did not complete all of the required fields on the registration form. Please revisit the website and complete your registration entirely by clicking “Submit” at the end to complete. If you have any questions regarding your registration or need to make changes to your registration, please contact the Spotify Events Team at [email protected] or 303-123-4567.

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HOTEL INFORMATION

All hotel requests should be made when completing the registration process. A room will be secured on your behalf. The room rate and tax for the event dates (Monday, August 25 – Thursday, August 28) will be covered by Spotify; all incidentals and personal extensions will be on own.

[/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”What are the check-in and check-out times at the hotel?”]

Check-in time is 4:00 PM and check-out time is 11:00 AM.

[/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Should I decide to extend my stay, what is the process?”]

For hotel extensions, select your full hotel dates (including extended dates) during registration. Extensions are based on hotel availability and approval; all requests for extensions must be approved before confirming your travel plans. Your flights will not be booked until your hotel extension has been confirmed. You will be notified via email if your extension is approved. As a reminder, extended hotel stays are at your own expense and cannot be reimbursed unless otherwise approved.

[/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”I completed my registration and requested to arrive early or stay after the meeting. When will I be notified my hotel request has been approved or denied?”]

Once you complete your registration, including your hotel request, you will receive a notification from the Spotify Events Team once your dates are approved and hotel availability is confirmed.

[/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”If I choose to extend my trip, what is the hotel cancellation policy?”]

Cancellations for a sleeping room reservation must be received 72 hours prior to your check-in date including extensions. All cancellations need to be submitted in writing to [email protected]. If cancellation of a guaranteed reservation is not received by the required date, you will be charged for the entire length of the reservation and cannot expense the cost.

[/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Can I contact the hotel directly with room reservation or cancellation issues?”]

No, please contact the Spotify Events Team at [email protected] or 303-123-4567 with any hotel reservation changes.

[/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Is parking available at the hotel?”]

Yes, the Surfsand Resort offers free parking to guests.

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TRAVEL INFORMATION

All flights will be booked through Unbridled Travel. You will enter your travel preferences during the registration process.

All travel dates and times will be based on the event travel parameters. Please plan to arrive into Portland International Airport (PDX) by 3:00 PM on Monday, August 25 and depart on flights after 2:00 PM on Thursday, August 28.

Unbridled Travel will email a proposed flight itinerary to you within 3-5 business days of successfully submitting your online registration. You will have 24 hours from receipt of the itinerary to approve your flight schedule; otherwise, your reservation will automatically be canceled.

If you have hotel extension dates pending approval, Unbridled Travel will send you a proposed itinerary once you have received confirmation that your extension dates have been approved.

If you have any questions regarding booking air travel, please contact the Unbridled Travel Team at [email protected] or 800-747-1292.

[/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”If I am a Sponsor, do I have to book my air through Unbridled Travel?”]

Unbridled Travel will provide you with competitive airline rates. However, if you choose to book your own air travel, we advise that you book your air BEFORE completing your registration, so we can arrange your airport transportation. A $35.00 service fee per ticket will be added to your airfare.

[/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Can I make changes to my air travel after the ticket is issued?”]

Yes; however, any additional fees incurred may be at your own expense. Please contact the Unbridled Travel Team at [email protected] or 800-747-1292 for any changes.

[/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Which airport should I fly into?”]

Please plan to fly in and out Portland International Airport (PDX).

[/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Is ground transportation provided and pre-arranged?”]

Yes, group transportation shuttles to and from the Surfsand Resort will be provided on Monday, August 25 and Thursday, August 28.

Please note, if you are planning to extend your stay, you will need to arrange your own transportation at your own expense.

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